Current Openings

•  Bank Makramah Limited is seeking a passionate **Program Manager – Learning & Development** to design and drive impactful learning initiatives across the Bank. The role focuses on building employee capabilities, strengthening leadership pipelines, and promoting a culture of continuous learning. Key Responsibilities * Design and develop learning programs (classroom, blended, and digital) aligned with organizational needs. * Curate and deliver functional, behavioral, and leadership learning interventions. * Partner with business leaders to identify training needs and learning priorities. * Manage end-to-end execution of flagship training programs (e.g., Trainee programs, Leadership development, Sales capability building). * Oversee learning calendars, training nominations, and delivery schedules. * Evaluate program effectiveness through feedback, assessments, and learning analytics. * Continuously innovate learning methods (e-learning, microlearning, simulations, gamification). * Ensure compliance with regulatory training requirements (SBP/HR regulations). * Maintain and update training records and reports for management reviews. * Support the adoption and utilization of the Learning Management System (LMS). Requirements * Minimum 3 years of relevant experience in Learning & Development. * Knowledge of instructional design, and facilitation skills. * Strong presentation and communication skills with the ability to engage diverse audiences. * Experience in managing multiple training projects simultaneously. * Proficiency in MS Office; exposure to LMS/e-learning tools is an advantage. * Bachelor’s degree (Master’s degree or certifications in Learning & Development Instructional Design preferred). Why Join Us? At Bank Makramah Limited, we believe learning is the key to success. As Program Manager – Learning & Development, you’ll play a pivotal role in shaping how our employees learn, grow, and thrive in their careers.

•  Bachelor’s degree (Master’s degree or certifications in Learning & Development Instructional Design preferred).

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•  Drive branch business growth by achieving deposit, ensuring a cost-effective mix of CASA/TD, and maintaining high service standards

•  Lead branch operations, including staff hiring, training, and performance management, while ensuring compliance with SBP regulations, internal policies, and operational controls

•  Supervise customer service delivery, resolve queries/complaints in a timely manner, and ensure compliance with SOPs, audit requirements, and security protocols

•  Oversee financial accuracy, including accruals, income/expense liquidation, and approval of expenses, while coordinating with internal/external audit teams

•  Foster a motivated and high-performing team, ensuring ongoing training, development, and adherence to regulatory requirements, while managing branch performance and service standards

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  Proven ability to lead and motivate teams, drive sales growth, achieve deposit targets, and ensure excellent customer service while maintaining compliance with banking regulations and internal policies

•  Strong expertise in branch operations, financial management, risk mitigation, staff training, and maintaining high service standards while ensuring timely resolution of customer issues and adherence to regulatory requirements

•  Drive deposit mobilization, focusing on a cost-effective mix of CASA/TD and generating revenue through both existing portfolios and new customer acquisitions (NTB)

•  Develop and maintain strong customer relationships, ensuring high satisfaction levels, handling inquiries/complaints, and supporting customer banking transactions

•  Actively promote and cross-sell retail banking products to meet sales objectives and expand the customer base

•  Ensure smooth handling of portfolios, monitor customer fund movement, and visit clients for deposit acquisition and relationship deepening, while maintaining process efficiency

•  Coordinate with operations staff to ensure excellent service delivery, follow the sales model process, and provide timely reports to the Branch Manager, while maximizing the sale of bank products/services

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred.

•  Strong ability to build and maintain client relationships, cross-sell banking products, achieve sales targets, and generate revenue from both existing portfolios and new acquisitions while delivering exceptional customer service

•  Skilled in financial analysis, portfolio management, ensuring regulatory compliance (e.g., KYC, AML), and effectively resolving client issues while staying informed about market trends and competitor offerings

•  Achieve deposit mobilization, focusing on a cost-effective mix of CASA/TD, and generate revenue through both existing portfolios and new-to-bank (NTB) acquisitions

•  Build and maintain strong customer relationships, ensure high levels of satisfaction, and handle inquiries, complaints, and banking transactions effectively

•  Promote and cross-sell retail banking products to meet sales objectives and drive business growth

•  Enhance process efficiency, monitor customer fund movement, and ensure smooth handling of portfolios while improving productivity and service delivery

•  Coordinate with operations staff to ensure excellent service, adhere to the sales model process, and provide regular performance reports to the Branch Manager

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred.

•  Build and maintain strong client relationships, achieve sales and cross-selling targets, and promote banking products to meet customer needs and generate business growth

•  Resolve customer issues effectively, ensure compliance with banking regulations (e.g., KYC, AML), manage client portfolios, and meet or exceed performance and acquisition targets