Current Openings

•  Handle teller services including cash, clearing, collections, and remittances (local and foreign currency), ensuring compliance with bank policies and regulatory requirements, while addressing customer inquiries and providing service information

•  Ensure strict adherence to AML, KYC, SBP regulations, and internal SOPs, including reporting suspicious transactions, screening customers, and maintaining accurate records for audits and regulatory returns

•  Process customer transactions such as utility bill payments, funds transfers, and payment orders, while ensuring accuracy, validation, and compliance with regulatory standards

•  Manage and balance teller cash, including sorting and validating currency notes as per SBP directives, handling ATM/locker keys, and overseeing periodic cash balancing and report checking

•  Monitor and report branch suspense accounts, maintain daily cash activities checklist, update KYC records, and ensure accurate MIS reporting to Head Office, while minimizing transaction exceptions and managing cash operations

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  Provide excellent customer service by efficiently handling various transactions (cash, remittances, deposits, withdrawals, etc.), resolving customer queries, and ensuring accuracy and compliance with AML, KYC, and regulatory standards

•  Ensure accurate processing of transactions, manage cash handling, verify documents, and collaborate with team members to meet branch goals while adhering to internal controls, minimizing risks, and maintaining up-to-date knowledge of banking products and services

•  Greet customers, address queries, and manage account opening, closing, and maintenance, including activation of dormant accounts and KYC updates

•  : Supervise and process transactions within assigned limits, including fund transfers, payment orders, clearing (inward, outward, same day, intercity, and USD), and bill collections

•  Ensure adherence to bank policies, SBP regulations, and timely closure of audit observations, while maintaining strict compliance with regulatory standards

•  Manage the issuance and cancellation of payment orders, demand drafts, chequebooks, ATM cards, TDR rollovers, and other banking services

•  : Oversee customer lockers, stop payments, and special account maintenance tasks such as managing deceased accounts, minor accounts, and providing certificates

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  Build strong customer relationships, resolve inquiries and complaints effectively, and ensure smooth and efficient service delivery while promoting relevant banking products

•  Demonstrate proficiency in banking processes, maintain accuracy in transactions, ensure compliance with regulations (e.g., AML, KYC), and collaborate with branch teams to meet operational goals

•  Oversee account opening, closing, maintenance, and term deposit placements while ensuring accurate accruals and profit rates, in compliance with regulatory guidelines and internal procedures

•  Ensure timely submission of all regulatory reports to SBP, Head Office, and relevant departments, while strictly adhering to SBP prudential regulations, the Exchange Control Manual, and other local regulations

•  Handle customer and correspondent bank queries promptly, ensuring high levels of customer satisfaction, and address complaints within service standards

•  Monitor and report suspicious transactions in line with AML and KYC policies, ensure customer signatures are updated, and mitigate risks related to unclaimed deposits and taxes

•  Collaborate with operations and business groups to meet quality and productivity standards, manage department records and MIS reports, and provide training to staff to enhance performance and ensure business continuity

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  : Build strong customer relationships, resolve inquiries and complaints effectively, and ensure smooth and efficient service delivery while promoting relevant banking products

•  Demonstrate proficiency in banking processes, maintain accuracy in transactions, ensure compliance with regulations (e.g., AML, KYC), and collaborate with branch teams to meet operational goals

•  Manage counter services and supervise key departments (Cash, Clearing, Account Opening, Remittances, Collections, Administration, EDP), ensuring efficient processing, compliance with bank standards, and high service delivery

•  Oversee adherence to internal policies (OPM, AML, KYC), SBP regulations, and ensure strict controls over operational procedures, security, system access, and exception handling

•  Drive automation initiatives to enhance processing efficiency, reduce redundancies, and improve transaction volume management, while addressing customer complaints and improving turnaround time

•  Set performance objectives, evaluate staff, recommend training, and foster a high-performance culture, while ensuring compliance with attendance and operational policies

•  Manage the branch’s budget, monitor income/expense variances, ensure asset security, and collaborate with Head Office for reporting, expense control, and cost-saving opportunities

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  Oversee day-to-day branch operations, ensuring efficient transaction processing, strict adherence to banking regulations (SBP, AML, KYC), and implementation of service delivery standards to enhance customer satisfaction

•  : Lead and develop branch staff, drive performance through training and performance management, optimize operational processes, automate workflows, and manage financial oversight, including budgeting and expense control

•  Achieve deposit mobilization, focusing on a cost-effective mix of CASA/TD, and generate revenue through both existing portfolios and new-to-bank (NTB) acquisitions

•  Build and maintain strong customer relationships, ensure high levels of satisfaction, and handle inquiries, complaints, and banking transactions effectively

•  Promote and cross-sell retail banking products to meet sales objectives and drive business growth

•  Enhance process efficiency, monitor customer fund movement, and ensure smooth handling of portfolios while improving productivity and service delivery

•  Coordinate with operations staff to ensure excellent service, adhere to the sales model process, and provide regular performance reports to the Branch Manager

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  Build and maintain strong client relationships, achieve sales and cross-selling targets, and promote banking products to meet customer needs and generate business growth

•  : Resolve customer issues effectively, ensure compliance with banking regulations (e.g., KYC, AML), manage client portfolios, and meet or exceed performance and acquisition targets

•  Drive deposit mobilization, focusing on a cost-effective mix of CASA/TD and generating revenue through both existing portfolios and new customer acquisitions (NTB)

•  Develop and maintain strong customer relationships, ensuring high satisfaction levels, handling inquiries/complaints, and supporting customer banking transactions

•  Actively promote and cross-sell retail banking products to meet sales objectives and expand the customer base

•  Ensure smooth handling of portfolios, monitor customer fund movement, and visit clients for deposit acquisition and relationship deepening, while maintaining process efficiency

•  Coordinate with operations staff to ensure excellent service delivery, follow the sales model process, and provide timely reports to the Branch Manager, while maximizing the sale of bank products/services

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  Strong ability to build and maintain client relationships, cross-sell banking products, achieve sales targets, and generate revenue from both existing portfolios and new acquisitions while delivering exceptional customer service

•  Skilled in financial analysis, portfolio management, ensuring regulatory compliance (e.g., KYC, AML), and effectively resolving client issues while staying informed about market trends and competitor offerings

•  Drive branch business growth by achieving deposit, ensuring a cost-effective mix of CASA/TD, and maintaining high service standards

•  Lead branch operations, including staff hiring, training, and performance management, while ensuring compliance with SBP regulations, internal policies, and operational controls

•  Supervise customer service delivery, resolve queries/complaints in a timely manner, and ensure compliance with SOPs, audit requirements, and security protocols

•  Oversee financial accuracy, including accruals, income/expense liquidation, and approval of expenses, while coordinating with internal/external audit teams

•  Foster a motivated and high-performing team, ensuring ongoing training, development, and adherence to regulatory requirements, while managing branch performance and service standards

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  Proven ability to lead and motivate teams, drive sales growth, achieve deposit targets, and ensure excellent customer service while maintaining compliance with banking regulations and internal policies

•  Strong expertise in branch operations, financial management, risk mitigation, staff training, and maintaining high service standards while ensuring timely resolution of customer issues and adherence to regulatory requirements

•  Achieve deposit mobilization targets, ensure a cost-effective mix of CASA/TD, and meet cross-sell and trade business goals for branch growth

•  Cross-sell products, including Digital Banking, while maintaining high service standards and ensuring customer satisfaction

•  Ensure compliance with SBP Prudential, SMBL SOPs, and other regulatory requirements across all branches

•  Manage staff availability during business hours, handle complaints within defined TAT, and implement BCP during emergencies

•  Develop strategies to enhance branch business, control costs, and provide operational recommendations to improve efficiency

•  Conduct staff performance appraisals, oversee training, and resolve staff issues, ensuring compliance with SOPs and performance goals

•  Collaborate with Head Office, trade managers, and SBP on operational matters, and ensure timely submission of reports and approvals

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Master’s Degree is a Plus

•  Special Certification(s) in related field is preferred

•  Ability to meet deposit mobilization, cross-sell, and trade business targets to drive growth.

•  Effective team coordination, performance appraisals, training, and resolving personnel issues.

•  In-depth knowledge of regulatory requirements and ensuring adherence to SBP Prudential, SMBL SOPs, and other standards

•  Strong focus on cost control, process optimization, and resolving operational challenges to enhance branch performance

•  𝐖𝐞’𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠 𝐚𝐭 Bank Makramah Ltd – 𝐓𝐚𝐥𝐞𝐧𝐭 𝐀𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧 𝐑𝐨𝐥𝐞𝐬 | 𝐇𝐞𝐚𝐝 𝐎𝐟𝐟𝐢𝐜𝐞, 𝐊𝐚𝐫𝐚𝐜𝐡𝐢 Join our growing HR team at Bank Makramah Limited! We are hiring for two key positions based at our Head Office in Karachi: 1️⃣ Manager – Talent Acquisition (Branch Banking & Branch Operations) 2️⃣ Manager / Assistant Manager – Talent Acquisition (Support Functions) 🔍 What You'll Be Doing: - Lead end-to-end recruitment for key functions - Drive program & batch hiring, and manage campus recruitment initiatives - Build and maintain strong relationships with universities & institutions - Source top talent through networks, platforms, and referrals - Leverage data & analytics to improve hiring outcomes and reduce TAT - Re-engineer and improve hiring processes for efficiency and impact ✅ What We're Looking For: - 6–8 years of Talent Acquisition/Recruitment experience (preferably in banking or a mix of sectors) - Strong exposure to campus, volume, and niche hiring - A strong network and deep understanding of sourcing strategies - Proficiency in recruitment metrics, tools, and reporting - Process-oriented, proactive, and collaborative mindset

•  A minimum of a Bachelor's degree or its equivalent from an HEC-recognized university

•  Special Certification(s) in related field is preferred

•  Strong leadership and team-building skills

•  Ability to work in a fast-paced environment and handle high volumes of recruitment

•  A proactive approach with a focus on continuous improvement